Customer Service Workshop 2018

Customer Service and Dealing with Difficult People

Monday March 5
10:00am – 1:00pm
Stratford Public Library Auditorium

 

  • Raise the level of customer service to customers, co-workers, and your employer
  • Conversation, communication, listening, and expectation of quality service
  • Reasons for difficult people (difficult, different, or did something just happen?)
  • How conflict develops and how to repsond
  • Handling difficult situations to a successful resolution

 

$60 per participant
(contact us for non-profit rate)

To register:
Call: 519-271-2978
or
Email: info@pf-solutions.ca

 

Pay by Cheque (contact us for details)
or
Pay by PayPal using the form below.

Customer Service and Dealing with Difficult People
Your Email Address:

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